Refund and Cancellation Policy for DIY Kits:
1. Cancellation Policy
1. Customers can cancel their DIY kit order within 2 hours of placing it by contacting our customer support team at smilewellnessfoundation@gmail.com
2. If the kit has already been processed and shipped, the customer will need to follow the return policy outlined below.
1. We offer a 5-day return policy for DIY kits from the date of delivery, subject to certain conditions.
2. To initiate a return, customers must contact our customer support team to request a return authorization.
3. The DIY kit must be unopened, in its original packaging, and in a resalable condition.
4. Customers may be responsible for return shipping costs unless the return is due to our error or a defective kit.
5. Refunds will be issued once we receive and inspect the returned DIY kit.
1. We provide refunds for eligible returned DIY kits in accordance with our return policy.
2. Refunds will be processed using the same payment method used for the original purchase.
3. Please allow 7 business days for the refund to be reflected in your account.
1. If a DIY kit arrives damaged or defective, customers should contact our customer support team within 1 day of delivery.
2. We may request photos or other evidence of the damage or defect.
3. Depending on the circumstances, we will offer a replacement, repair, or refund.
1. Certain items may be non-refundable, including but not limited to:
- Consumable materials included in the DIY kit
- Kits that have been opened or used
In exceptional cases, we reserve the right to make decisions outside the scope of this policy to ensure customer satisfaction. We may consider individual requests for refunds or returns on a case-by-case basis.
